Part 1 Writing Basics
Chapter 1 Business Letter Writing3
Part 2 Trade Procedures
Chapter 2 Establishing Business Relations21
Chapter 3 Inquiry Reply35
Chapter 4 Offer Counter-offer53
Chapter 5 Order Acknowledgement71
Chapter 6 Terms of Payment89
Chapter 7 Packing105
Chapter 8 Shipment119
Chapter 9 Insurance137
Chapter 10 Claim Settlement153
Part 3 Knowledge Link
Appendix I: Terms and Abbreviations by Alphabet169
Appendix II: Terms and Abbreviations by Categories179
Appendix III: Q A about Free Trade Zone189
Answers193
References210^[1]