Part 1Introduction

nChapter 1An Introduction to Business Writing

nPart 2Routine, Negative, and Persuasive Messages

nChapter 2 Company Introduction

nChapter 3 Invitations

nChapter 4 Inquiries and Replies

nChapter 5 Refusal Letters

nChapter 6 Letters for Complaints and Adjustments

nChapter 7 Sales Letters

nPart 3Five Common Types

nChapter 8 Memos

nChapter 9 Emails

nChapter 10Minutes

nChapter 11Questionnaires

nChapter 12Business Reports

nPart 4Communicating for Employment

nChapter 13Job-Application Cover Letters

nChapter 14Resume

nReferences