Unit 1 Basic Knowledge of Business Letter Writing

n商務書信寫作的基礎知識

nⅠ.Form and Structure of Business Letters

n商務書信的書寫格式及構成

n1.Form

n格式

n2.Structure

n構成

n3.Addressing Envelopes

n信封的寫法

nⅡ.Writing Principles of Business Letter

n寫信的原則

nExercises

n練習

nUnit 2 Establishing Business RelationsInquiring Credit Reference

n建立貿易關系及信用調查

nUnit 3 Enquiries and Replies

n詢價及回復

nUnit 4 Quotations-Sales Letters，Firm OffersCounter Offers

n報價、推銷信、報盤及還盤

nUnit 5 Orders，Acceptances and Rejections

n訂單、接受和回絕

nUnit 6 Sales Confirmation and Purchase Contract

n售貨確認書及購貨合同

nUnit 7 Payment

n支付

nUnit 8 Transport and Insurance

n裝運及保險

nUnit 9 Complaint，Claim and Settlement

n申訴、索賠和理賠

nUnit 10 FaxE-mail

n傳真及電子郵件

nUnit 11 Case Study

n案例

nUnit 12 Letter of Intent，Agreements and Contracts

n意向書、協議和合同

nUnit 13 Invitation for Bids-Bid-Notice of AwardAdvertisments

n招標通知、投標書、中標書及廣告

nUnit 14 Social Contact Correspondences

n社交常用信函

n附錄：商務英語常用縮略語