Preface前言

Chapter1商務交際Business Communications

1Telephone Calls打電話

2Appointments約會安排

3Visiting Clients拜訪客戶

4Reception商務接待

5Visiting Factories參觀工廠

6Business Meals商務會餐

7Arranging Recreation Activities安排娛樂活動

8Seeing Off Customers送別客戶

Chapter2商務活動Business Activities

9Market Research市場調研

10CreditInquiry資信調查

11Advertising廣告營銷

12Product Promotion產品推銷

13TradeShow參加展會

Chapter3商務談判Business Neg Otiatlons

14Negotiations Relatingto Price價格談判

15NegotiationsRelatingto Commission傭金談判

16Negotiations Relatingto Agency代理談判

17Negotiations Relatingto Contract合約談判

18Negotiations RelatingtoInsurance保險談判

Chapter4商務會議Business Conferences

19Beginning the Meeting會議開始

20Agenda會議議程

21Discussions會上討論

22Summarizeand Adjourn總結、閉會

Chapter5商務技巧Business Skills

23EstablishingTrade Relations建立貿易聯系

24Inquiry詢盤

25Offer報盤

26Counter-offer還盤

27OrderingGoods訂貨

28Payment付款

29Packing包裝

30Shipment裝運

31Inspection商檢

32Customs Clearance通關

33Complaintsand Claims投訴與索賠

34Arbitration仲裁

Chapter6其他相關知識Other Relevant Knowiedge

35Joint Venture合資企業

36Trademark商標

37Compensation Trade補償貿易

38Processingand Assembling加工裝配

39Technology Transfer技術轉讓

40Bidand Tender招標投標

41E-commerce電子商務