Unit I Business Letter-writing
Objectives
Leading in
Structure
Layout of Business Letters
Envelope Addressing
The Tendency of Business Letter-writing
The Way to Master Letter-writing Skills
Exercises

Unit 2 Establishing Business Relations
Objectives
Leading in
Structure
Samples
Words and Expressions （1）
Words and Expressions （2）
Words and Expressions （3）
Words and Expressions （4）
Words and Expressions （5）
Words and Expressions （6）
Useful Sentences
Exercises

Unit 3 E-mail and Fax
Objectives
Leading in
Structure
Samples
Words and Expressions （1）
Words and Expressions （2）
Words and Expressions （3）
Words and Expressions （4）
Words and Expressions （5）
Words and Expressions （6）
Useful Sentences
Exercises

Unit 4 Enquiry and Reply
Objectives
Leading in
Structure
Samples
Words and Expressions （1）
Words and Expressions （2）
Words and Expressions （3）
Words and Expressions （4）
Useful Sentences
Exercises

Unit 5 Offer and Counter-Offer
Objectives
Leading in
Structure
Samples
Words and Expressions （1）
Words and Expressions （2）
Words and Expressions （3）
Useful Sentences
Exercises

Unit 6 Conclusion of Business
Objectives
Leading in
Structure
Words and Expressions （1）
Words and Expressions （2）
Words and Expressions （3）
Useful Sentences
Exercises

Unit 7 Packing
Objectives
Leading in
Structure
Samples
Words and Expressions （1）
Words and Expressions （2）
Words and Expressions （3）
Words and Expressions （4）
Useful Sentences
Exercises

Unit 8 Terms of Payment
Objectives
Leading in
Structure
Samples
Words and Expressions （1）
Words and Expressions （2）
Words and Expressions （3）
Words and Expressions （4）
Words and Expressions （5）
Useful Sentences
Exercises
Appendix

Unit 9 Shipment
Objectives
Leading in
Structure
Samples
Words and Expressions （1）
Words and Expressions （2）
Words and Expressions （3）
Words and Expressions （4）
Words and Expressions （5）
Useful Sentences
Exercises
Appendix

Unit 10 Insurance
Objectives
Leading in
Structure
Samples
Words and Expressions （1）
Words and Expressions （2）
Words and Expressions （3）
Words and Expressions （4）
Words and Expressions （5）
Useful Sentences
Exercises

Unit 11 Inspection, Complaint and Claim
Objectives
Leading in
Structure
Samples
Words and Expressions （1）
Words and Expressions （2）
Words and Expressions （3）
Words and Expressions （4）
Words and Expressions （5）
Words and Expressions （6）
Useful Sentences
Exercises