Chapter 1 General Introduction
Section 1 Business Knowledge業務知識
1.1 Structure and Layout of a Business Letter
1.2 Language Requirements
1.3 Envelop Addressing
Section 2 Specimen Letters樣函
1.4 Block Style平頭式／齊頭式
1.5 Indented Style縮進式／縮格式
1.6 Semi Block Style with Indented Paragraphs混合式
1.7 Modified Block Style改良齊頭式
Section 3 Supplements知識補充
Chapter 2 Establishing Business Relations
Section 1 Business Knowledge業務知識
Section 2 Specimen Letters樣函
Section 3 Supplements知識補充
Chapter 3 Enquiries詢盤
Section 1 Business Knowledge業務知識
Section 2 Specimen Letters樣函
Section 3 Supplements知識補充
Chapter 4 Offers
Section 1 Business Knowledge業務知識
Section 2 Specimen Letters樣函
Section 3 Supplements知識補充
Chapter 5 Counteru2014Offers
Section 1 Business Knowledge業務知識
Section 2 Specimen Letters樣函
Section 3 Supplements知識補充
Chapter 6 Conclusion of Business
Section 1 Business Knowledge業務知識
Section 2 Specimen Letters樣函
Section 3 Supplements知識補充
Chapter 7 Terms of Payment
Section 1 Business Knowledge業務知識
Section 2 Specimen Letters樣函
Section 3 Supplements知識補充
Chapter 8 Establishment of L／C and Amendment
Section 1 Business Knowledge業務知識
Section 2 Specimen Letters樣函
Section 3 Supplements知識補充
Chapter 9 Packing，Shipping Marks and Shipment
Section 1 Business Knowledge業務知識
Section 2 Specimen Letters樣函
Section 3 Supplements知識補充
Chapter 10 Insurance
Section 1 Business Knowledge業務知識
Section 2 Specimen Letters樣函
Section 3 Supplements知識補充
Chapter 11 Complaints and Claims
Section 1 Business Knowledge業務知識
Section 2 Specimen Letters樣函
Section 3 Supplements知識補充
Chapter 12 Eleven Agency
Section 1 Business Knowledge業務知識
Section 2 Specimen Letters樣函
Section 3 Supplements知識補充
Chapter 13 International Trade Forms
Section 1 Business Knowledge業務知識
Section 2 Specimen Letters樣函
Section 3 Supplements知識補充
參考文獻