Chapter 1準確和正確Correctness
Chapter 2數詞的寫法Amounts and Numbers
Chapter 3詞法正確Correct Diction
Chapter 4語法正確Correct Grammar
Chapter 5漢化英語Chinglish
Chapter 6具體化Concreteness
Chapter 7體諒對方Considerateness
Chapter 8清楚易懂Clarity
Chapter 9簡明扼要Conciseness
Chapter 10恭敬禮貌Courtesy
Chapter 11與時俱進Currency
Chapter 12一般詢函Routine Requests
Chapter 13應求與自發詢函Special Requests
Chapter 14肯定回復Positive Replies
Chapter 15否定回復Negative Replies
Chapter 16詢價、報價與還價Enquiries，Offers and Counteroffers
Chapter 17訂單與確認Orders and Replies
Chapter 18索賠與回復Claims and Replies