第一章 商務信函的格式和組成部分

nChapter one Format and Parts of Business Letters

n第二章　商務信函的寫作原則

nChapter Two Principles of Writing Business Letters

n第三章　商務信函的組織

nChapter Three Organization of Business Letters

n第四章　建立業務關系

nChapter Four Establishing Business Relations

n第五章　詢盤

nChapter Five Inquiries

n第六章　報盤

nChapter Six Quotations and Offers

n第七章　還盤

nChapter Seven Counteru2014offers

n第八章　訂貨及其執行

nChapter Eight orders and Thei r Fulfillment

n第九章　付款

nChapter Nine Pavment

n第十章　包裝與運輸

nChapter Ten Packing and Shipment

n第十一章　保險

nChapter Eleven Insurance

n第十二章　索賠和理賠

nChapter Twelve Claims and Adjustments

n第十三章　社交信函

nChapter Thirteen Social Letters