Chapter 1 Fundamentals of Business Writing
Chapter 2 Inquiry and Reply
Chapter 3 Offer and Counter-offer
Chapter 4 Order and Confirmation
Chapter 5 Payment,Shipment,Complaints and Claims
Chapter 6 Business Invitations Letters,Bid
Chapter 7 Thanks Letter
Chapter 8 Programs and Agenda
Chapter 9 Everyday Business Writing
Chapter 10 Business Report
Chapter 11 Memorandums
Chapter 12 Functional English Writing
Chapter 13 Agreements and Contracts
Chapter 14 Personal Business Letters
Key to Exercises
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