Chapter 1 溝通方式Media Se1ection
Chapter 2 自我定位Coordinating Yourse1f
Chapter 3 基本構成Standard Pans
Chapter 4 任選部分0ptiona1 Pans
Chapter 5 商務信函的格式Formatting 1etters
Chapter 6 數詞的寫法Amounts and Numbers
Chapter 7 準確和正確Correctness
Chapter 8 詞法正確Correct Diction
Chapter 9 語法正確Correct Grammar
Chapter 10 具體Concreteness
Chapter 11 漢化英語Ching1ish
Chapter 12 體諒Considerateness
Chapter 13 清楚C1arity
Chapter 14 簡潔Conciseness
Chapter 15 禮貌Courtesy
Chapter 16 與時俱進Currency
Chapter 17 一般詢函Routine Requests
Chapter 18 應求詢問與自發詢函Specia1 Requests
Chapter 19 回復詢問Responses to Requests
Chapter 20 肯定回復Positive Rep1ies
Chapter 21 否定回復Negative Rep1ies
Chapter 22 詢價、報價與還價Enquiries，Offers and Counteroffers
Chapter 23 訂單與確認Orders and Rep1ies
Chapter 24 索賠與回復C1aims and Rep1ies
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